Privacy Policy

Last updated October 01, 2024

This Privacy Notice of Hirides.com (hereafter: “Hirides.com”, “we,” “us,” or “our“), describes how and why we might access, collect, store, use, and/or share (“process“) your personal information when you use our services (“Services“), including when you:

Visit our website at https://www.hirides.com, or any website of ours that links to this Privacy Notice
Interact with us in other related ways, including purchasing a tour, receiving marketing messages and actions, or other events.

Reading this Privacy Policy will help you understand your privacy rights and choices.
We are responsible for decisions about how your personal information is processed.
If you do not agree with our policies and practices, please do not use our Services.

If you still have questions or concerns, you can contact us at privacy@hirides.com.

TABLE OF CONTENTS

WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
SECURITY OF DATA, INFORMATION ACCESS, CORRECTION AN DELETION
TRANSFER OF DATA
EXTERNAL LINKS POLICY

1. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

General Data Protection Regulation (GDPR)

Hirides.com processes personal data in compliance with the EU General Data Protection Regulation (GDPR – Reg. EU 2016/679).

The processing of personal data under the European Union data protection law, which is controlled by Hirides.com, includes:

Legal Bases: We describe in the section above titled “How we use your data”, the purposes for which we use the data we collect and share. When we use data to provide you with services or products, our legal basis for that use is based on our contract with you. For all other purposes, our legal basis is our legitimate interest in managing our business, except where we obtain your consent for a particular processing, in which case the legal basis will be your consent.
Your Rights: To exercise any of your rights identified below, please contact us at privacy@Hirides.com. Please note that these rights are limited, for example, where fulfilling your request would adversely affect other individuals or where we are required by law to retain your personal data.
Access and Portability: You have the right to request access to the personal data we hold about you and to receive certain information about how we use your personal data and who we share it with. Where you have provided us with your personal data with your consent, you have the right to ask us for a copy of that data in a structured, machine-readable format and to ask us to share (port) that data to another data controller.
Correction: You have the right to ask us to correct your personal data where it is inaccurate or incomplete.
Right to erasure: In certain circumstances, you have the right to ask us to erase the personal data we hold about you.
Restriction: In certain circumstances, you have the right to ask us to restrict (stop any active processing) of your personal data.
Objection: You can object to our processing of your personal data based on our legitimate interests and we will no longer process your personal data unless we can demonstrate an overriding legitimate ground.
Withdrawal of consent: Where we have relied on your consent to process your personal data, you can withdraw your consent at any time by contacting us at privacy@Hirides.com.
Complaints: If you have a complaint about how we process your personal data, please contact us in the first instance at privacy@Hirides.com and we will endeavor to deal with your request as quickly as possible. This does not affect your right to lodge a complaint with a competent supervisory authority.

Legal Ground for Data processing

In accordance with the GDPR, Hirides.com processes the Guest’s personal data based on the following legal bases:

Contractual necessity (e.g., to fulfill travel bookings)
To fulfill our obligations related to the services you have requested.

Legitimate interest (e.g., to enhance our services)
To improve our services and provide you with relevant offers and information.

Consent (e.g., for marketing communications)
When you have provided your explicit consent, such as for receiving marketing communications.
Legal obligations (e.g., tax reporting)
To comply with applicable legal requirements.

For guests located in Canada, the rules described in this section will apply

We may process your information if you have given us specific permission (e.g., explicit consent) to use your personal information for a specific purpose or in situations where your permission can be inferred (e.g., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted by applicable law to process your information without your consent, including, but not limited to:

If the collection is clearly in the interest of an individual and consent cannot be obtained in a timely manner
For investigation and fraud detection and prevention
For commercial transactions provided that certain conditions are met
If it is contained in a witness statement and the collection is necessary to assess, process or resolve an insurance claim
To identify injured, ill or deceased individuals and communicate with next of kin
If we have reasonable grounds to believe that an individual has been, is or may be a victim of financial abuse
If it is reasonable to expect that collection and use with consent would compromise the availability or accuracy of the information and the collection is reasonable for purposes related to the investigation of a breach of an agreement or contravention of the laws of Canada or a province
If disclosure is required to comply with a subpoena, warrant, court order or court rules relating to to the production of records
If it was produced by an individual in the course of his employment, business or profession and the collection is consistent with the purposes for which the information was produced
If the collection is exclusively for journalistic, artistic or literary purposes
If the information is publicly available and is specified by regulations

2. WHAT INFORMATION DO WE COLLECT?

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information, Provided by You

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.

The personal information we collect may include the following:

Name, Address, Demographics data (e.g. gender, birth date)
Contact data: email address, phone number
Billing Address and Payment data
Dietary Requirement: We understand that many people prefer or are required to follow specific diets. We try our best to accommodate these choices and needs whenever possible. To accomplish this, your dietary preferences must be recorded in your booking. This information is then transferred to our tour guides, who will contact the various restaurants and hotels to ensure that your requirements can be met.
Physical and Health data: We need to obtain information about your age, gender, height and general health so that we can provide you with the appropriate equipment and ensure your personal health and safety.
Flight and passport information: We request your flight information in order to provide you with any necessary airport pick-up or drop-off services and/or to ensure that you will have adequate time to get to the airport for your flights home. For some trips, we request passport information because it is required by our local service providers (e.g. a hotel or a ship).
Personal preferences: In order to meet your preferences, we record any special requests or preferences that are specified at the time of your booking or during the travel design. This information is passed on to our tour guides, that will enable to meet and exceed all of your expectations. We maintain a record of this information to ensure that on subsequent trips these personal preferences continue to be accommodated. For more information see our Cookie Notice: hirides.com/cookie.

Information automatically collected

We automatically collect certain information, such as your Internet Protocol (IP) address and/or browser and device characteristics, when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data:Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
Device Data:We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Location Data:We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

3. HOW DO WE PROCESS YOUR INFORMATION?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.

To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: hirides.com/cookie.

To post testimonials. We post testimonials on our Services that may contain personal information.
To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on our behalf and require access to such information to do that work.

The categories of third parties we may share personal information with are as follows:

Affiliate Marketing Programs

Ad Networks
Cloud Computing Services
Communication & Collaboration Tools
Data Analytics Services
Data Storage Service Providers
Order Fulfillment Service Providers
Performance Monitoring Tools
Product Engineering & Design Tools
Retargeting Platforms
Sales & Marketing Tools
Social Networks
Website Hosting Service Providers

We also may need to share your personal information in the following situations:

Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

To the extent these online tracking technologies are deemed to be a “sale”/”sharing” (which includes targeted advertising, as defined under the applicable laws) under applicable US state laws, you can opt out of these online tracking technologies by submitting a request as described below under section “DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?“.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: www.hirides.com/cookie.

Google Analytics
We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Google Display Network Impressions Reporting, Google Analytics Demographics and Interests Reporting and Remarketing with Google Analytics. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We keep your information for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your state of residence, you have rights that allow you greater access to and control over your personal information.

In accordance with the European GDPR regulation, Guest, as interested parties, have the following rights:

Right to access: The Guest can request access to the personal data we hold about you.
Right to rectification: The Guest can ask to correct any inaccurate data.
Right to erasure (‘right to be forgotten’): The Guest can request the deletion of your personal data, subject to legal obligations.
Right to data portability: The Guest have the right to receive your personal data in a structured, commonly used format.
Right to object: The Guest can object to the processing of your data in certain circumstances, such as for direct marketing.
Right to withdraw consent: Where processing is based on consent, the Guest can withdraw your consent at any time.

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE” below.

We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For more information see our Cookie Notice: www.hirides.com/cookie.

If you have questions or comments about your privacy rights, you may email us at privacy@hirides.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

10.DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Montana, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.

Categories of Personal Information We Collect

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

B. Personal information as defined in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

C. Protected classification characteristics under state or federal law	Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data
D. Commercial information	Transaction information, purchase history, financial details, and payment information
E. Biometric information	Fingerprints and voiceprints
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements
G. Geolocation data	Device location
H. Audio, electronic, sensory, or similar information	Images and audio, video or call recordings created in connection with our business activities
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
J. Education Information	Student records and directory information
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	YES
L. Sensitive personal Information		NO

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:

Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.

We will use and retain the collected personal information as needed to provide the Services or for:

Category A – As long as the user has an account with us
Category B – As long as the user has an account with us
Category C – As long as the user has an account with us
Category D – As long as the user has an account with us
Category E – As long as the user has an account with us
Category F – As long as the user has an account with us
Category G – As long as the user has an account with us
Category H – As long as the user has an account with us
Category I – As long as the user has an account with us
Category J – As long as the user has an account with us
Category K – As long as the user has an account with us

Sources of Personal Information

Learn more about the sources of personal information we collect in “WHAT INFORMATION DO WE COLLECT?“

How We Use and Share Personal Information

Learn about how we use your personal information in the section, “HOW DO WE PROCESS YOUR INFORMATION?“
We collect and share your personal information through:

Targeting cookies/Marketing cookies
Social media cookies
Beacons/Pixels/Tags

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed the following categories of personal information to third parties for a business or commercial purpose in the preceding twelve (12) months:

Category A. Identifiers
Category B. Personal information as defined in the California Customer Records law
Category C. Characteristics of protected classifications under state or federal law
Category D. Commercial information
Category E. Biometric information
Category F. Internet or other electronic network activity information
Category G. Geolocation data
Category H. Audio, electronic, visual, and similar information

Category I. Professional or employment-related information

Category J. Education information

The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“

Your Rights

You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:

Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
Right to request the deletion of your personal data
Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California’s privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)

Depending upon the state where you live, you may also have the following rights:

Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including California’s and Delaware’s privacy law)
Right to obtain a list of specific third parties to which we have disclosed personal data (as permitted by applicable law, including Oregon’s privacy law)
Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including California’s privacy law)
Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy law)

How to Exercise Your Rights

To exercise these rights, you can contact us by visiting https://www.hirides.com/contact-us/, by emailing us at privacy@hirides.com, by visiting https://www.hirides.com/contact-us/, or by referring to the contact details at the bottom of this document.

We will honor your opt-out preferences if you enact the Global Privacy Control (GPC) opt-out signal on your browser.

Under certain US state data protection laws, you can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable laws.

Request Verification

Our website contains links to other websites outside of our domain, www.hirides.com is not responsible for the privacy practices of such external sites.

www.hirides.com encourage our Guest to be aware when they are leaving our site and read the privacy statements of other websites collecting personal or credit card information including affiliated sites who may post or bear www.hirides.com ’s logo.

www.hirides.com are protected by security technology called SSL encryption to prevent the loss, misuse, and alteration of the information under our control.

While no internet data transmission is ever completely secure, all credit card payments submitted via www.hirides.com are automatically encrypted.

If your preferred web browser does not support SSL encryption, you will receive instant notification.

We don’t use credit cards for any purpose other than intended payment.

Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets). These are provided and operated by third party companies (i.e. Facebook, Twitter etc.) and either hosted by a third party or hosted directly on our website or mobile application. Such features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the feature to function properly.

If you are logged into your account with a third-party company, then the third party may be able to link information about your visit to and use of our website to your social media account with them. Similarly, your interactions with the social media features may be recorded by the third party. In addition, the third-party company may send us information in line with their policies, such as your name, profile picture, gender, friend lists and any other information you have chosen to make available, and we may share information with the third-party company for the purposes of serving targeted marketing to you via the third-party social media platform. You can manage the sharing of information and opt out from targeted marketing via your privacy settings for the third-party social media platform.

Your interactions with these social media features and widgets are governed by the privacy policy of the third-party company providing them. For more information about the data practices of these third-party companies, and to find out more about what personal information is collected about you and how the third party uses such personal information, please refer to their privacy policy directly.

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.

If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at privacy@hirides.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?“.

11.DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

You may have additional rights based on the country you reside in.

Australia and New Zealand

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020 (Privacy Act).

This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary to fulfill their applicable purpose, it may affect our ability to provide our services, in particular:

Offer you the products or services that you want
Respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section

“HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?“

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand’s Privacy Principles to the Office of New Zealand Privacy Commissioner.

12.DO WE MAKE UPDATES TO THIS NOTICE?

This Privacy & Cookies Policy may be updated or revised, to stay compliant with relevant laws, without notice at the discretion of Hirides.com. This Privacy & Cookies Policy may be updated from time to time.
Any significant changes will be communicated to you via email or a prominent notice on our website at least 30 days prior to the effective date of such changes.
The Privacy & Cookies Policy document are always available on Hirides.com website, we encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

13.HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at privacy@hirides.com or contact us by post at: LAVEP SRL – Via Pero 7 – 26100 Cremona – ITALY

14.HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please visit: https://www.hirides.com/contact-us/.

15.SECURITY OF DATA, INFORMATION ACCESS, CORRECTION AN DELETION

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement robust security measures including encryption, pseudonymization, and access controls, to protect your personal data from unauthorized access, alteration, disclosure, or destruction, to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff.

Your account is secured by member-created passwords. We take precautions to ensure that member account information is kept private. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time.

We ensure 3rd Party contracts contains proper controls for anonymize and encryption of personal data, breach detection, and deletion of personal data at the end of contract term.

You have the right to request access to the information we have on you, if you have some concerns, please contact us at privacy@hirides.co and we provide you a copy of the data we process about you. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the right:

To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to us.
You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.

Please note that we may ask you to verify your identity before responding to such requests

16.TRANSFER OF DATA

We may disclose your personal information to certain overseas recipients, as set out below. We will ensure that any such international transfers are either necessary for the performance of our Service or are made subject to appropriate or suitable safeguards as required by your local data protection laws (e.g. GDPR in EU Countries). Your consent to the Terms and Conditions for the Service and to this Privacy Policy followed by your submission of such information represents your agreement to that transfer and processing to the overseas recipients.

We will provide you with copies of the relevant safeguard documents on request.

It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information.

International Data Transfer

Where we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with GDPR.

Hirides.com operates in many countries, the Guest’s personal information may be disclosed to our overseas related entities in connection with facilitation of your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information.

Travel service providers located overseas

In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. We deal with many different travel service providers all over the world. Relevant travel service providers will typically receive your personal information in the country in which they will provide the services to you or in which their business is based.

Our 3rd parties service providers located overseas

We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable administrative services by them on our behalf.

17.EXTERNAL LINKS POLICY

Our website contains links to other websites outside of our domain, www.hirides.com is not responsible for the privacy practices of such external sites.

www.hirides.com are protected by security technology called SSL encryption to prevent the loss, misuse, and alteration of the information under our control.

While no internet data transmission is ever completely secure, all credit card payments submitted via www.hirides.com are automatically encrypted.

If your preferred web browser does not support SSL encryption, you will receive instant notification.

We don’t use credit cards for any purpose other than intended payment.